5th November 2020
As England embarks on its next lockdown, Wales is about to emerge from a series of localised restrictions followed by a firebreak and Scotland has adopted a regional approach based on 5 levels of restrictions, I wanted to make contact and reassure you of the ForFarmers position and how we are responding to the challenges of the global Covid-19 pandemic.
It is thanks to all our customers and the team spirit within the ForFarmers business that we have adapted and become resilient during this pandemic. As we look to the second wave I am confident we have learnt from our experiences and have all the necessary precautions in place to keep our business running in the ‘current new normal way’. We have teams in place monitoring and reacting to Government guidelines, lockdowns and protocols and myself and the ForFarmers UK Senior Management team are involved at every stage.
Our top priority remains the safety and wellbeing of all ForFarmers customers and employees whilst we strive to provide a high level of service and quality feed and ensure that we can keep you supplied on a day to day basis. With the measures currently in place, we have created a safe working environment for all ForFarmers employees to continue their work in supporting and enhancing performance on farm. Together we have made it work through the last six months and we are confident that we can continue to do so however long this situation lasts.
The ForFarmers contacts most important to you and your business are your delivery drivers, your account manager, technical contact, forage specialist and nutrition specialists. To keep yourself, and our teams safe we have protocols in place; our fleet of drivers have been briefed and are fully aware of the Government health guidelines, they will continue to deliver to farm being mindful of Government guidelines, of; washing hands regularly, covering faces (when required) and keeping 2m apart. Likewise, your account manager, nutritionist, forage or youngstock specialist is still able to visit your farm for the safety, health and welfare of your livestock. All farm visits are by appointment only following the correct protocols, with PPE worn where necessary.
What is now different is that due to the track and trace system we are finding colleagues are having to self-isolate and unable to come into the workplace. For key workers such as our drivers and mill operatives this can mean some shortage of manufacture and transport capacity. With our protocols in place and our network of facilities around the country we believe we are able to ensure continuity of supply, but at times our ability to react at short notice will be impacted. With this in mind, I would like to ask you if you could pay special attention to your feed stocks in order to avoid short notice orders wherever possible.
To protect all our staff I would also like to ask that if you, or one of your close family, have contracted or are displaying the symptoms of Coronavirus, you notify us prior to a visit or feed delivery so appropriate measures can be taken to risk assess the situation and work with you to ensure feed is supplied safely.
If you have any concerns please do not hesitate to contact your local Account Manager, Customer Service team or call 0330 678 0982.
I hope you and your families stay safe during this very difficult period for us all and I would like to thank you for your ongoing custom.
Chief Operating Officer, ForFarmers UK
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